Refund policy

Return & Refund Policy

We want you to be happy with your purchase. If you’re not completely satisfied, we’re here to help.

Returns

You have 30 days from the date you receive your item to request a return. To be eligible, the item must be unused, in its original condition, and in its original packaging.

Non-returnable items

Certain items cannot be returned, including:

• Gift cards
• Final sale or clearance items
• Personalized or custom-made products (if applicable)

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within a few business days.

Return shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Damaged or incorrect items

If your order arrives damaged or incorrect, please contact us immediately with photos so we can make it right.

Contact us

For return requests, contact us at:

📧 strand.elixir@gmail.com